Payment Terms:

• All orders must be paid in full.

• Special orders are non-refundable.

• Photo ID is required for all credit card and check payments.

• NSF checks will incur a $35 fee.

• A 3% convenience fee applies to credit card transactions.

Return Policy:

• Cancellations or returns are subject to a 30% restocking fee.

• Baseboard, moldings, underlayment, and special orders are non-refundable.

• No returns or exchanges are accepted after 30 days from the invoice payment.

• Refunds are not provided; store credit only.

Additional Recommendations:

• We recommend purchasing all flooring for your project at the same time to ensure consistency.

• Adding to an existing order may result in variations in flooring, as we cannot guarantee perfect matching.